Although 24/7 customer and technical support would be ideal, it honestly isn’t even needed. There are so many ways in which AvidMobile supplies the best customer support of any other provider in the space, so let’s get started with our list!
In the AvidMobile back-office provided to all Resellers and white label partners is a help ticket section. Our support team, both technical and marketing, check support tickets even on the weekends. Have an issue or question that can’t wait till Monday? Marketing doesn’t stop on Sunday and neither do we!
Inside the back-office there are resources of commonly asked questions that are updated every single day. Have an issue that you can’t quite figure out? Just check the knowledge base and the fix is probably documented and on-demand even in the middle of the night.
Have questions about how to create a marketing program for Grocery Stores? Our vast library of real-world training videos are on different topics and can be watched any time and from anywhere… as long as your internet connection works.
Many issues that our Resellers or their customers have are on the creation of their campaigns and getting them done timely, even if it is the weekend. Have an issue, send your client to the tutorial videos that we white label for you that are actually hosted on your own website. Have a question yourself? The videos cover every element of the application and are available on demand.
Finally having one of the largest teams of customer and technical support in the space, it is unheard of that our clients have our mobile phone numbers… But they do.
Have a reall emergency? Text or call us.
AvidMobile dedication to our partners, the support we provide, are just one more piece of evidence of the philosophy of seeing our Resellers as business partners.
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