With the current health crisis, companies and businesses need to take extra steps to stay in touch with their team members and employees, particularly those who can’t travel, quarantined, separated, or those who want to eschew face-to-face meetings. It is the main reason why instant messaging apps are essential to every business, especially during this Coronavirus age. These apps are great for in-office communication because they allow instant messaging, video calls, private forums, file sharing, and even screen sharing.
Fortunately, there is a wide array of messaging apps that businesses can choose from. Here are some of the different messaging apps perfect for business use.
Slack is one of the most popular instant messaging apps used in businesses and collaboration. This app provides group chat, one-on-one messaging, team audio calls, and even video conferencing. Slack also offers more integrations compared to most messaging apps, and it still has one of the biggest user-bases around.
Slack allows businesses to have more relevant conversations and streamline communications with its thread-based chat, direct messages, and public and private channels.
2. Microsoft Teams
Microsoft Teams provides a chat-based workspace focused on real-time interaction. This software is part of the Office 365 subscription and has thirteen million daily users. Microsoft Teams has lots of features considered as its key selling points. The first one is the in-messaging word-like formatting, where users can create bulleted lists and change font styles. Another one is the Teams’ deep integration with Office 365, which allows collaboration within the entire Microsoft Office toolkit without the need to leave the app – making it a great instant messaging app for your business.
Skype started in 2003 and is one of the first apps that allow peer-to-peer platform and has calling capabilities. Today, the app still offers small teams and individual instant messaging, video and voice calling, and screen sharing. Skype is also used for calling landlines at the majority of reduced rates.
Skype for Business is perfect for those businesses looking for instant messaging dedicated to a business network. It lets you invite regular Skype users to join and takes place on a separate network. Skype provides everything in the consumer-grade version, video conferencing, whiteboard, ability to record meetings, and personalized meeting URLs.
WhatsApp has more than 1.5 billion users and is one of the most used instant messaging apps around. With this number of users, there’s a big chance that most of your customers are using it for group chats, texting, voice and video calls, and file sharing. WhatsApp for Business provides users a business profile, quick reply, away reply, and a greeting message. Aside from that, users can also set automated messages, send out promotional messages, and boost customer support as a live chat solution.
Businesses have different ways of communicating with team members and collaborating on tasks. It is the main reason why communication tools need to have various options to suit as many business models as possible.